RETURNS & EXCHANGES

RETURN AND EXCHANGE POLICY

We offer free size exchanges and returns with refunds minus shipping costs for Spain and Portugal, provided that:

  • The item is in perfect condition.

  • No more than 15 calendar days have passed since delivery.

Christmas and Kings' Day: From December 1st to January 14th, we accept special exchanges and returns.

SIZE EXCHANGES

  1. Contact: Email stoonerstreetwear@gmail.com with your full name, order number (#2908, for example), and the desired size.

  2. Required Information: Include your email, phone number, full address (including postal code), and personal details. If your address has changed, let us know. Specify your availability for the courier pickup, and if you're only available on certain days, please mention it clearly.

  3. Confirmation: We will inform you of the collection date. Correos Express will usually pick up the item on the next business day at the original delivery address, unless you have indicated a change.

  4. Item Condition: The item must be in perfect condition, unworn, unwashed, and packed in the original or a similar bag.

RETURNS

  1. Contact: Email stoonerstreetwear@gmail.com with your full name, order number (#2908, for example), and the reason for the refund.

  2. Required Information: Include your email, phone number, full address (including postal code), and personal details. If your address has changed, let us know. Specify your availability for the courier pickup, and if you're only available on certain days, please mention it clearly.

  3. Confirmation: We will coordinate the pickup with Correos Express, typically for the next business day, at the original delivery address, unless you have indicated a change.

  4. Item Condition: The item must be in perfect condition, with labels, unworn, unwashed, and in the original or a similar bag.

Once we receive the item and verify its condition, we will process the refund minus the shipping costs.

EXCHANGES AND RETURNS FOR THE REST OF EUROPE

Shipping costs are the responsibility of the customer and amount to €15.00.

For any questions, check our size guide available on the website.