RETURNS & EXCHANGES

RETURNS AND SIZE EXCHANGES POLICY:

We offer FREE returns and size exchanges in Spain and Portugal. We will only process size exchanges or returns if the item is in perfect condition and no more than 15 calendar days have passed since delivery.

If the customer requests an exchange or return of the purchased item(s) due to selecting the wrong size, we will arrange for the courier company to pick up the clothing as soon as possible so we can refund the amount paid by the customer or exchange the item for another of the same model in a different size.

INSTRUCTIONS TO REQUEST A SIZE EXCHANGE:

1º. Contact us via email (stoonerstreetwear@gmail.com) indicating the size exchange you want. Always include your full name and order number in the email (e.g., #2908).

2ª. Include in the email an email address and your personal details so we can process your size exchange. Also write in the email your availability to receive the courier, i.e., the time frame in which the courier can pick up the order at your home. If you are only available on certain days of the week, please let us know. Remember to include in the email any changes in the address, as the courier will default to the address where the package was initially delivered.

3º. We will contact you to confirm when the item will be picked up from your home. Normally, Correos Express will pick up the item(s) the next business day.

Once we receive the order and verify that the clothing is in perfect condition and has not been washed or used, we will proceed with the size exchange. It is essential that the item is wrapped in the same bag it was delivered in or a similar one at the time of pickup. Remember that a size guide with the dimensions of our items in centimeters is available with all our products.

INSTRUCTIONS TO REQUEST A RETURN:

1º. Contact us via email (stoonerstreetwear@gmail.com) indicating the order you wish to return and the reason for the refund. Always include your full name and order number in the email (e.g., #2908).

2ª. Include in the email an email address and your personal details so we can process your return.

3º. To ensure the courier company can pick up the order as soon as possible, write in the email your availability to receive the courier, i.e., the time frame in which the courier can pick up the order at your home. If you are only available on certain days of the week, please let us know. Remember to include in the email any changes in the address, as the courier will default to the address where the package was initially delivered.

4º. Once we have received the email, we will contact you to confirm when the item will be picked up from your home. Normally, Correos Express will pick up the item(s) the next business day. It is essential that the item is wrapped in the same bag it was delivered in or a similar one at the time of pickup.

Once we receive the returned order and verify that the clothing is in perfect condition, with tags and has not been washed or used, we will proceed with the refund to the same payment method used for the order. Remember that a size guide with the dimensions of our items in centimeters is available with all our products.

For size exchanges and returns in the rest of Europe, the shipping costs are borne by the customer at a rate of 15.00€